Frequently asked questions
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What does Sonic Preview do?
It adds an audio preview player to your Shopify product pages, so shoppers can listen to a sample before buying. It's ideal for music, audiobooks, sound effects, sample packs, ringtones, and similar products.
Which audio formats can I upload?
Most common formats are supported — including MP3, WAV, M4A, AAC, OGG and FLAC. We automatically process your file into a web-optimized preview and generate its waveform.
Is there a file size limit?
Yes — uploads are limited to 100 MB per file, which is plenty for a high-quality preview.
How many previews can I add?
It depends on your plan: Free includes 3 active previews, Pro includes 50, and Unlimited has no cap. The limit applies to previews that are live on your store at the same time.
How do I add the player to my theme?
After installing, open your theme editor, enable the Sonic Preview App Embed block, and the player automatically appears on product pages that have a preview. No code or theme edits required.
Can I choose how the player looks?
Yes. Sonic Preview ships a cohesive collection of modern player designs — light and dark — and you can set your own brand colors. The Unlimited plan unlocks additional exclusive designs, including the gradient Aurora player.
Will it slow down my store?
No. The player is small and lazy-loaded, and audio is delivered from a global CDN. It's designed to respect your theme's performance and Core Web Vitals.
Which languages are supported?
The player and labels support English, French and Spanish.
What happens to my data if I uninstall?
Everything tied to your store — settings and all uploaded previews — is permanently deleted when you uninstall. See our Privacy Policy for details.
Is Sonic Preview GDPR compliant?
Yes. We store minimal merchant data and no customer personal data, and we honor Shopify's mandatory data protection (GDPR) requests, including shop data erasure.
How do I get support?
Open the live chat from any page on this site, or email us. We're happy to help with setup or any questions.
Still have questions?
Our team usually replies within a few hours.